VoIP stands for Voice over Internet Protocol and is the technology that enables voice and multimedia communications over an internet connection, opposed to a traditional landline. You may also hear it be referred to as hosted telephony or IP telephony.

Purpose-made VoIP handsets are required to set the system up initially but once in place, VoIP devices will likely cover nearly all communication devices within your business including smart phones, smart watches, laptops and tablets.

The key benefits of VoIP for businesses are;

• Reduce telephone bills by up to 30%
• Supports mobile workforce allowing desk phone to be twinned to a mobile device
• Provides call statistics enabling your business to measure productivity and recognise patterns/times of day where more resource may be required
• Fast and reliable connection leading to an improved customer service experience

Yes, a VoIP enabled office handset can pair with a mobile device, meaning any calls coming through the office will come through to your selected mobile device simultaneously. This is a feature that can be switched on and off as required, providing ultimate flexibility.

Firstly, at Eze Talk, there is no upfront cost for implementing a VoIP system within your business – installation is completely free.

Once in place, you will pay a monthly amount, on a per user basis, and have the option of adding or removing users as your business needs change. Packages start from…and this includes free monthly maintenance to ensure the smooth running of your business telecoms.