We are experiencing the rise of online estate agents promising us to sell our homes at a fraction of the cost of high street branches. As a result of this, one in five high street estate agents are at risk of going out of business amid a growth in online companies, according to figures. High street estate agents are under increasing pressure to keep costs low and deliver outstanding customer service to stay competitive. Hosted telephony (or VOIP) is a simple way to help to do this – a quick win.
A recent report by accountancy firm Moore Stephens found that one in five estate agents are now at risk of going bust. Purple Bricks is now the third biggest estate agents in the UK having benefited from exponential growth since its launch four years ago.
Aside from the obvious cost savings, one of the advantages of opting for an online estate agent is they offer a 24/7 service. Sellers can manage their sales as and when they want to which suits buyers who often work full time and search for properties in the evening.
How Hosted Telephony (VOIP) can help
By making a change as simple as moving to a hosted phone system (VOIP), high street estate agents can experience huge benefits, from costs savings to essentially, improving customer service:
Don’t just take our word for it though, we recently had great feedback from local estate agents James Du Pavey:
“We switched to VOIP with Eze Talk as they offered great value for money and excellent communication and support which was important to us. Throughout the easy process, Zoe kept us in the loop and was always on hand to help. The hosted system was delivered on time as promised. We intend to switch our other sites to Eze Talk as soon as possible. We wouldn’t hesitate in recommending them.”
Talk to us today.