Our SaaS Backup & Recovery licence provides comprehensive protection for your cloud-based data across Microsoft 365 services, including Exchange, SharePoint, OneDrive, and Teams. It ensures automatic daily backups, secure data storage, and fast recovery options — safeguarding your business from data loss, corruption, or accidental deletion.
IT Support
Proactive, Reliable IT Support for Growing Businesses
At Eze Talk, we deliver expert IT support tailored to your business needs.
Whether you’re scaling your operations, transitioning to hybrid working, or looking to minimise downtime, our responsive and proactive support ensures your systems run smoothly — so you can focus on growing your business.
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Managed IT Support
(09:00 – 17:30), (08:00 – 20:00), (24/7)
A supported user is based on a mailbox that is used by a real person and includes:
Hardware Support
We offer professional hardware support including installation, troubleshooting, maintenance, and upgrades to keep your business equipment reliable and efficient.
Software Support
We deliver expert software support, assisting with installation, updates, troubleshooting, and integration to ensure seamless operation across your business systems.
Moves, Adds & Changes
We manage all moves, adds, and changes efficiently, ensuring your IT and telephony systems stay aligned with your evolving business needs.
SLA Reports (upon request)
We provide detailed SLA reports upon request, offering full transparency into response times, resolution metrics, and overall service performance for accountability.
Device Protection Bundle
(RMM / Endpoint Detection & Response (EDR) / Third Party Patching)
The device protection bundle is required for each device utilised by a user and includes:
Remote Monitoring & Management (RMM)
Our Remote Monitoring & Management service proactively monitors your systems 24/7, enabling rapid issue detection, security enforcement, and performance optimisation across your entire IT infrastructure.
Weekly Patching (O/S & Supported 3rd Party Applications)
We perform weekly patching for operating systems and supported third-party applications, ensuring security vulnerabilities are resolved promptly and your systems remain compliant, stable, and protected.
Asset Tracking & Management
Our Asset Tracking & Management service keeps a detailed record of your hardware and software assets, helping streamline audits, ensure compliance, and optimise resource allocation.
Advanced AV / Endpoint Detection & Response (EDR)
We provide advanced antivirus and Endpoint Detection & Response (EDR) solutions, delivering real-time threat detection, rapid incident response, and enhanced protection across all endpoints.
Microsoft 365
Availability of these services depends on your Microsoft 365 licence
Microsoft Entra P1
Microsoft Entra P1 offers secure identity and access management, enabling conditional access, multifactor authentication, and streamlined user control across your organisation’s cloud and on-premises systems.
Microsoft Intune
Microsoft Intune provides cloud-based device and application management, enabling secure access, policy enforcement, and remote control of your organisation’s endpoints across multiple platforms.
Microsoft Autopilot
Microsoft Autopilot streamlines device deployment by automating setup and configuration, enabling users to get up and running quickly with minimal IT involvement or downtime.
Microsoft Defender for Business
Microsoft Defender for Business delivers enterprise-grade endpoint protection, offering threat prevention, detection, and response to safeguard your organisation from ransomware, malware, and sophisticated cyberattacks.
Microsoft Defender for 365
Microsoft Defender for 365 protects your organisation against email-based threats, phishing, and malicious attachments, offering advanced threat detection, investigation, and automated response capabilities.
Microsoft Teams
Microsoft Teams enables seamless collaboration through chat, video calls, file sharing, and integrated workflows, keeping your teams connected and productive from anywhere, on any device.
24/7 Server Monitoring, Management & Protection Bundle
(RMM / Endpoint Detection & Response (EDR)
The server protection bundle is required for each server (physical & virtual) utilised by the client and includes:
24/7 Remote Monitoring & Management (RMM)
Our 24/7 Remote Monitoring & Management (RMM) service continuously monitors your IT environment, ensuring rapid issue resolution, enhanced security, and optimal system performance around the clock.
Weekly Patching (O/S)
We carry out weekly operating system patching to address security vulnerabilities, improve stability, and ensure your systems remain up-to-date and fully protected.
Advanced AV / Endpoint Detection & Response (EDR)
Our Advanced Antivirus and Endpoint Detection & Response (EDR) solution provides real-time protection, threat intelligence, and automated response to detect and neutralise advanced cyber threats.
Managed SOC
24/7/365 Managed SOC for Endpoint AI powered monitoring
Enterprise-grade cybersecurity
Our enterprise-grade cybersecurity solutions deliver robust protection against evolving threats, safeguarding your data, systems, and users with layered defences and advanced threat detection technologies.
SOC at your service
The SOC works as an extension of our team, providing 24/7 monitoring and response to help remediate problems when they happen.
Escalations for severe, active threats
SOC delivers unique malware detection and remediation capabilities. Using innovative prevention technology, we have visibility into the root causes and origins of threats and the ability to reverse malicious operations at an agile speed.
Complete response and remediation
When malicious behaviour is detected, SOC automatically initiates remediation steps to isolate the threat and contain potential damage. Additional measures include system rollback to a previous and acceptable risk state.
Managed Cyber Security Services
User Protection Bundle
SaaS Backup & Recovery License
Phishing Protection License
We perform weekly patching for operating systems and supported third-party applications, ensuring security vulnerabilities are resolved promptly and your systems remain compliant, stable, and protected.
Security Awareness Training & Phishing Simulation License
Our Security Awareness Training & Phishing Simulation licence empowers your staff to recognise and respond to cyber threats confidently. Through interactive training modules and realistic phishing simulations, employees learn to identify suspicious activity, reducing risk and strengthening your organisation’s human firewall against evolving cyberattacks.
Dark Web Monitoring License
Our Dark Web Monitoring licence continuously scans the dark web for compromised business credentials, sensitive data, and potential threats linked to your organisation. If exposed information is detected, you’re immediately alerted, allowing swift action to mitigate risks and prevent data breaches before they escalate.
Managed SOC for SaaS
24/7/365 Managed SOC for SaaS (M365/G-Suite) Full integration with Microsoft
Defender for Office 365
Microsoft Defender for Office 365 protects against phishing, malware, and email threats with real-time scanning, threat detection, and automated response across Microsoft 365 apps.
Automatic remediation
Automatic remediation detects threats in real-time and takes immediate action — isolating, removing, or neutralising risks — to maintain security without requiring manual input.
Full management of alerts
We provide full management of alerts, ensuring all security notifications are monitored, prioritised, and responded to promptly — reducing noise and ensuring critical threats are addressed.
Escalations for severe, active threats
We handle escalations for severe, active threats by immediately notifying key personnel and initiating advanced response protocols to contain, investigate, and resolve high-risk incidents swiftly.